Privacy Policy

Systems Queen Live ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website, workshops, replays, and related services (the "Services").

1. Information we collect

• Account & purchase data — name, email, billing details, and workshop access status.
• Workshop activity — sessions attended, replays watched, chat messages, testimonials.
• Technical data — IP address, browser, device, referrer, and pages viewed.
• Communications — emails you send us and email events (delivered, bounced, unsubscribed).

2. How we use your information

• Deliver the workshop, replays, support chat, and software builds you purchased.
• Send transactional emails (receipts, reminders, account notices).
• Improve the Services, fix bugs, and prevent fraud or abuse.
• Comply with legal obligations and enforce our Terms.

3. Legal bases

We rely on contract (to deliver the Services you purchase), consent (for optional communications), and legitimate interests (to secure and improve the Services).

4. Sharing

We share data only with vetted service providers needed to run the business — hosting, payments, email delivery, analytics, and customer support. We do not sell your personal information.

5. Advertising & Meta (Facebook)

We may use the Meta Pixel and similar tools to measure ad performance and reach people who have visited our site. This site is not affiliated with or endorsed by Facebook™ or Meta Platforms, Inc. You can opt out of interest-based ads through your Facebook ad preferences or your device settings.

6. Cookies

See our Cookie Policy for details on the cookies we use and how to control them.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to withdraw consent. To exercise any right, email hello@dvivirtual.com.

8. Retention

We keep account and purchase data for as long as your account is active, plus the period required by law (typically up to 7 years for financial records).

9. Security

We use industry-standard safeguards including encryption in transit, scoped database access, and audited third-party processors. No system is 100% secure, so please use a strong, unique password.

10. Children

The Services are not directed to children under 16, and we do not knowingly collect data from them.

11. Changes

We may update this policy from time to time. We will revise the "Last updated" date and, for material changes, notify you by email.

12. Contact

Questions? Email hello@dvivirtual.com.